terms and conditions of use


HairEvo.com Online Shipping Policy:

Our policy is to strive for the quickest shipment time possible, with shipments typically going out the same day that your order was placed. Your satisfaction is very important to us.
 
U.S. Shipments 

Orders less than $150:  $4.95 

Orders more than $150:  FREE

Upon shipment, U.S. shipments have a delivery time of 2 to 3 business days.

 
On orders less than $150 there is a flat rate of $4.95. Shipping is free on orders over $150. There are no additional handling charges. We primarily use USPS unless instructions requesting another shipping service are provided.

 
International Shipments

First Class International Airmail
Flat fee of: $10 - $20 (Variable on Location)

This shipment method has a 1 to 4 week delivery time.

 

Note:  If International Airmail delivery is selected, you will not be able to track your order.  However, deliveries by airmail are very reliable and used worldwide as a reliable and cost-effective way to deliver goods from country-to-country.  Additionally, it is unlikely that you will pay customs and import taxes.

Priority International Flat-Rate Envelope (Up to 12 bottles of nutritional supplements)

 

To Canada and Mexico:  $19.50

To the rest of the world:  $23.50


Priority International Medium Flat-Rate Box (Over 12 bottles of nutritional supplements)

 

To Canada and Mexico:  $35.95

To the rest of the world:  $40.15


This shipment method has a 6 to 10 business day delivery time.  We will always attempt to utilize the cheaper “Envelope” option for customers.  However, if there is an issue with fitting all of your order in the envelope, we will follow-up with you via e-mail to figure out the quickest and most affordable way for you to receive your order.

 

Note: Tracking is available for the “Box” option.

 

Express International Flat-Rate Envelope (Up to 12 bottles of nutritional supplements)

 

To Canada and Mexico:  $35.95

To the rest of the world:  $46.50

 

Express International Flat-Rate Box (Over 8 bottles of nutritional supplements)

 

To Canada and Mexico:  $66.95

To the rest of the world:  $84.95

 

This shipment method has a 3 to 5 business day delivery time.  We will always attempt to utilize the cheaper “Envelope” option for customers.  However, if there is an issue with fitting all of your order in the envelope, we will follow-up with you via e-mail to figure out the quickest and most affordable way for you to receive your order.

 

Note: Tracking is available for both the “Envelope” and “Box” options.


 
Return Policy:
At HairEvo.com, your satisfaction is guaranteed. If you are dissatisfied for any reason with a product, please send back the unused portion along with your packing slip and a brief note on why you were dissatisfied  within 45 days of purchase for a full refund to:
 
HairEvo.com
PO Box 18559
Rochester, NY  14618

 
Sorry we cannot accept packages without postage/freight prepaid.

 

Customs information: HairEvo.com will not be liable for packages refused or held by customs for delivery.

Before placing an order, we kindly encourage you to contact your local customs office and inquire about your country’s import regulations and restrictions.  Every country varies from one another, and what may be allowed in one country may be banned in its neighboring country.  Ordering without comprehending your customs regulations may result in costly tariffs and import duties, a delayed delivery, or even a returned package.  Please confirm with your Customs office to see if your country allows for the import of the products that you are interested in purchasing, and if additional documentation is required.

Please Note:  If we receive a returned order due to a banned or restricted products policy in your country, an incorrect address, a refusal to pay your customs fees, a refusal to accept the order or because no one was there to accept delivery of your order, we will proceed to refund your credit card as follows:  The total amount of the order will be refunded, minus the shipping charge, and 20% of the value of the order (as a re-stocking fee).  We will also subtract any other outside charges HairEvo.com has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Refunds are not available if you choose International Airmail as a shipping method and your order is lost.

Generally, orders going through International Airmail are scrutinized far less by customs in your country, and are rarely subject to more custom duties than other services such as DHL, UPS, and FedEx.